At Aaron's Department, we offer a range of products and tools to help improve the customer service and experience your business and employees deliver.
You can read all about our different Customer Feedback, Evaluation, and Benchmark Survey products we can provide below.
Feedback Forms
No matter how you communicate with your customers, you can get feedback on it.
Aaron's Department Customer Feedback tools allow you to automatically request feedback after any interaction. using fully customisable forms to ask the questions you want the answers to.
Each of the following is available as a separate tool:
Evaluation Tools
Help improve your employee skills by highlighting and evaluating any conversation they make with customers. Evaluations can be assigned to managers, supervisors, colleagues, or even the individual who had the interaction.
Doing so creates a unique and open learning experience for everyone.
Each of the following is available as a separate tool:
Phone Calls
Evaluate any phone call your staff have with customers that's automatically highlighted for your attention.Read More
Social Media
Evaluate social media content posted by your team to ensure your brand and image stays consistent with this product.Read More
Letters
Use this product to evaluate and give feedback on the letters being sent to customers and clients.Read More
Combine Customer Feedback and Evaluation Packages for Complete Automation
When you have a Feedback and Evaluation tool for the same type of communication, it becomes even easier to evaluate!
After customer feedback is returned, our software will automatically highlight the communications that need your attention, so you only have to focus your attention where it's really needed.
Benchmark Surveys
The Aaron's Department Benchmark Survey tool allows you to find out how your customers really feel about the services and goods you provide.
The Benchmark Survey package includes two types of surveys:
General Surveys and Promoter Score Surveys
These surveys are fully customisable, and you can create as many as you want, to as many customers as you want!
