Customers want (among other things) to be understood, respected, and have their problems solved.
If a customer is not satisfied with the service delivered, they may try the next option - calling your competitors!
To help you avoid that, we offer you bebexs - a call center quality assurance software.
bebexs revolutionises your call centre.
By properly training agents from the off, they are more likely to become superstars and make your customers happy. Use bebexs to improve their call handling skills and raise their performance.
Every call is an opportunity to improve customer satisfaction. One single bad call could make a customer unhappy, which could affect the profit.
The call centre staff are responsible for the quality of service, so they need to be well prepared.
Training and constant coaching will allow them to become fantastic call agents.
bebexs is here to help you with that.
bebexs enables you to quickly set up an effective quality assurance system in a contact center and encourages agents to recognise what they need to change and to strive for improvement. The bebexs call evaluation software will help you improve contact center customer service. It is cloud-based and delivered as a service, avoiding a large upfront investment and the painful hardware and software implementation.
A regular evaluation of calls allows for an easy identification of any call handling skills that need improving. bebexs makes it possible for all of the evaluated calls and recordings to be used for coaching purposes and agent training.
bebexs encourages agents to spot what they need to improve on, and because they identify the problem themselves, they become more receptive to further training and coaching.
Once you identify and rectify call handling issues, agents will be able to solve customers problems faster and more efficiently.
The better the customer service, the more satisfied customers, resulting in the number of complaints going down, and recommendations going up.
By conducting proper call centre training with the help of bebexs, you will have your call agents performing the way you want.
High-performing agents will solve customers’ problems and make them happy. Happy customers means success, and successful agents won’t think about quitting. With bebexs, you will be able to reduce the call centre's problem with staff turnover.
bebexs allows the evaluation questionnaires to be used shortly after the call has ended. The evaluator clicks a button, the phone rings, and the call recording is played through the phone. At the same time, bebexs displays the evaluation on their screen.
The QA questionnaire for the customers will be automatically sent.
Call centre training with bebexs changed everything in our business.
Having all of our calls recorded and them evaluated by relevant staff and self-evaluated by the agents themselves showed us and our call agents where we were going wrong.
With the mistakes clearly pointed out, we knew what had to change. We started paying more attention to the issues during training and started to coach quality assurance as well.
With bebexs, we are better prepared to do the training and make superstars of our call agents.
The road we took wasn’t easy or cheap at all, but we’ve made it!
We are now offering bebexs as a product for a fraction of the cost, to allow more organisations the opportunity to improve their business.
Choose the option to make your customers happy by improving your call agents’ performance.
We know it will, so we offer you a
We are so confident that bebexs will you give you the same results that it gave us, that we are prepared to offer you this guarantee. If at any time in the next 60 days you are not happy with the service provided or the result you are getting with bebexs then, let us know, and we will refund 100% of any money you have paid to us.