bebexs call evaluation software helps you engage with your agents,
and transforms the quality of call handling by encouraging
Call advisors to embrace feedback,
dramatically improving how they deal with each call.
Contact centers must consistently provide excellent customer service.
Using bebexs call evaluation software to achieve QA best practices will improve:
Customer satisfaction rates
Staff retention rates
bebexs encourages honest self-evaluations and because agents are pointing out their own mistakes, they don't get defensive.
Call advisors change their view on feedback, improving how they deal with each call. With bebexs, even poor performers can become stars.
It encourages the improvement of your agents' call handling skills, motivates them and reduces job dissatisfaction.
Your customers will be happier, agents will answer more calls, and this should have a positive impact on your bottom line.
bebexs can be used as a:
It offers several successful methods to improve customer service and satisfaction levels.
It smartly organises call recordings and reduces the number of issues preventing call centres from evaluating calls efficiently.
To listen to a call, you simply:
Consistent call handling is now possible. With our call evaluation software, everybody wins - from the call agents to the owner of the organisation.
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It Worked for Us. Will bebexs Work for You?
We know it will, so we offer you a
We are so confident that bebexs will you give you the same results that it gave us, that we are prepared to offer you this guarantee. If at any time in the next 60 days you are not happy with the service provided or the result you are getting with bebexs then, let us know, and we will refund 100% of any money you have paid to us.