Evaluate the demos given to customers and clients from staff to directly discover what's being done well, and what can be improved.
Our Demo Evaluation system provides the ability to evaluate past product demonstrations given to customers and clients against pre-made forms and criteria. Once completed, they can then be used to help employees develop their skills to improve future experiences.
When combined with our Demo Feedback tool, chats in need of attention are automatically highlighted based on scores given by customers and clients.
Create Evaluation Forms
Create your own questions, or copy pre-made templates, to mark future demos against.
For example, "Did the employee give the demonstration at a clear and reasonable pace?"
Assign Who Evaluates
Anyone can be asked to evaluate a communication - managers, supervisors, colleagues, or even the individual who carried out the demo.
By involving everyone in the process, it encourages an open, unique learning and development experience.
Whenever a demo appears for evaluation, simply click and the evaluation form will appear, and tell you exactly which one needs evaluating.
Users who have the correct permissions can then also assign it for others to look at.
Progress for individuals, teams, and departments is stored in the Report Hub, which displays easy to read, printer friendly analysis and graphs.
Perfect For Training
Any demo can be sent for training, making it easy for both new and old staff to listen and learn from some of the best practices, as well as the ones to avoid.
You can then compare and discuss the scores given to help get everyone on the same page in regard to the standards expected by the business as a whole.
For example, employees could be asked to watch and evaluate a demonstration given to help learn how it should be done, as well as any tips and tricks that can help make it go smoother. Then, should an employee ever be asked to give a product demo, they will have a better understanding of what is required.
Start Evaluating Demos Today!
To get started, simply click below, or you can book a one-to-one demo with one of our evaluation experts to ask any questions you may have.
Did You Know...
When combined with our Feedback and Benchmark Tool, you can create the ultimate quality assurance software!
All our products integrate, meaning you can access them all in one panel, making it easier than ever before to get a 360-degree view of how your company communicates to customers and clients.