Evaluate the emails that need your attention to directly discover what is being done well, as well as what can be improved to deliver a better customer service.
Our Email Evaluation system provides you with the ability to read past emails and score them against pre-made evaluation forms, as well as leaving personalised feedback. The individual who wrote the email can then use this feedback to improve and develop their own skills to provide a better customer experience in the future.
When combined with our Email Feedback tool, emails in need of attention are automatically highlighted based on scores given by customers.
Create Evaluation Forms
Create your own questions, or copy pre-made templates, to mark future email communications against.
For example, "Were there any grammatical errors in the email?"
Assign Who Evaluates
Anyone can be asked to evaluate a communication - managers, supervisors, colleagues, or even the individual who sent the email.
By involving everyone in the process, it encourages an open, unique learning and development experience.
Whenever a communication appears for evaluation, simply click and the evaluation form will appear, and tell you exactly which email needs evaluating.
Users who have the correct permissions can then assign the same communication for others to look at.
Progress for individuals, teams, and departments is stored in the Report Hub, which displays easy to read, printer friendly analysis and graphs.
Perfect For Training
Any email communication can be sent for training, making it easy for new and old staff to read and learn from some of the best techniques, as well as the ones to avoid.
You can then compare and discuss the scores given to help get everyone on the same page regarding the expected standards and requirements for emails that are sent out.
For example, as part of your starter program, new staff could read and evaluate past email conversations that occur with customers. Not only does this help prepare them for what to expect, it also immediately increases their skills and knowledge whilst giving you an understanding of the current level they're at based on the scores they give.
Start Evaluating Emails Today!
To get started, simply click below, or you can book a one-to-one demo with one of our evaluation experts to ask any questions you may have.
Did You Know...
When combined with our Feedback and Benchmark Tool, you can create the ultimate quality assurance software!
All our products integrate, meaning you can access them all in one panel, making it easier than ever before to get a 360-degree view of how your company communicates to customers and clients.