Discover what your customers thought about the customer service they received last time they talked to your staff face-to-face.

 

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It doesn't get more personal than face-to-face conversations with your customers. Sales can be made or lost in seconds depending on what an employee said, and how they say it! For some this comes as a natural, for others, they need to more experience, as well as being able to learn from their own mistakes.

With Aaron's Department's Face-to-Face Feedback tool, you can help understand what is being done right, and what's letting your sales team down. 

How Does It Work?

Collecting feedback from face-to-face conversations is done in 4 simple steps:

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1. Create Your Questions

Sign in and write the questions you want to ask.

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2. Choose how you ask for Feedback

You can ask for feedback using a QR code, emailing a link, or getting customers to fill out the feedback on a electronic device.

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3. Collect Feedback


Anyone who has had a face-to-face conversation with a member of staff can give feedback.

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4. Increase Face-to-Face Skills

Use the returned feedback to help improve your teams communication skills, resulting in a better customer experience.

Start Collecting Feedback Face-to-Face Communications Today!

To start collecting feedback for your face-to-face conversations with customers, simply click on the button below, or you can book a one-to-one demo with our customer feedback experts.