Discover what your customers thought about the customer service they received last time they talked to your staff face-to-face.
It doesn't get more personal than face-to-face conversations with your customers. Sales can be made or lost in seconds depending on what an employee said, and how they say it! For some this comes as a natural, for others, they need to more experience, as well as being able to learn from their own mistakes.
With Aaron's Department's Face-to-Face Feedback tool, you can help understand what is being done right, and what's letting your sales team down.
How Does It Work?
Collecting feedback from face-to-face conversations is done in 4 simple steps:
1. Create Your Questions
Sign in and write the questions you want to ask.
2. Choose how you ask for Feedback
You can ask for feedback using a QR code, emailing a link, or getting customers to fill out the feedback on a electronic device.
3. Collect Feedback
Anyone who has had a face-to-face conversation with a member of staff can give feedback.
4. Increase Face-to-Face Skills
Use the returned feedback to help improve your teams communication skills, resulting in a better customer experience.
Start Collecting Feedback Face-to-Face Communications Today!
To start collecting feedback for your face-to-face conversations with customers, simply click on the button below, or you can book a one-to-one demo with our customer feedback experts.