Evaluate the SMS messages sent to customers from your staff/automated system to get a better understanding of the quality of texts being sent out.

 

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Our SMS Text Message Evaluation system provides the ability to read and evaluate previously sent texts, from either your employees or automated SMS system. Once done, this feedback can be used to improve the quality of messages being sent out, improving the customer service you provide.

When combined with our SMS Feedback tool, any texts in need of attention are automatically highlighted based on scores given by customers, or whoever received the message.

1.

Create Evaluation Forms

Create your own questions, or copy pre-made templates, to mark future live chat communications against.

For example, "Was the link in the text easily viewable on a mobile device?"

2.

Assign Who Evaluates

Anyone can be asked to evaluate a communication - managers, supervisors, colleagues, or even the individual that wrote the text.

By involving everyone in the process, it encourages an open, unique learning and development experience.

03.

Evaluate

Whenever a call needs evaluation, simply click, the evaluation form will appear, and show you exactly which text needs evaluating.

Users who have the correct permissions can then also assign it for others to look at.

Progress for individuals, teams, and departments is stored in the Report Hub, which displays easy to read, printer friendly analysis and graphs.

Perfect For Training

Any text can be sent for training, making it easy for both new and old staff to read both great and poor examples of messages sent out.

You can then compare and discuss the scores given to help get everyone on the same page in regard to the standards expected by the business as a whole.

For example, if you are reviewing/making automated text messages, you can ask your employees (in combination with customers) to evaluate current ones being sent out. This allows you get a better understanding of what your staff thinks work well and not so well.

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Start Evaluating SMS Messages Today!

To get started, simply click below, or you can book a one-to-one demo with one of our evaluation experts to ask any questions you may have.

Did You Know...

When combined with our Feedback and Benchmark Tool, you can create the ultimate quality assurance software!

All our products integrate, meaning you can access them all in one panel, making it easier than ever before to get a 360-degree view of how your company communicates to customers and clients.