Evaluate Social Media posts to see the content that is being done well, and areas that could be improved.
Our Social Media Evaluation system provides the ability to evaluate any social media post created by your team. Feedback given by managers or peers can all be used to help improve future posts to ensure your message stays clear, interesting, and consistent.
When combined with our Social Media Feedback tool, posts in need of attention are automatically highlighted based on scores given by customers and clients.
Create Evaluation Forms
Create your own questions, or copy pre-made templates, to mark future live chat communications against.
For example, "Was the post consistent with our brand?"
Assign Who Evaluates
Anyone can be asked to evaluate a communication - managers, supervisors, colleagues, or even the individual who made the post.
By involving everyone in the process, it encourages an open, unique learning and development experience.
Whenever a post appears for evaluation, simply click and the evaluation form will appear, and tell you exactly which one needs evaluating.
Users who have the correct permissions can then also assign it for others to look at.
Progress for individuals, teams, and departments is stored in the Report Hub, which displays easy to read, printer friendly analysis and graphs.
Perfect For Training
Any social media post can be sent for training, making it easy for both new and old staff to read and learn from some of the best practices, as well as the ones to avoid.
You can then compare and discuss the scores given to help get everyone on the same page in regard to the standards expected by the business as a whole.
For example, a new member of the marketing team could be asked to evaluate some older posts to see how the company operate on social media platforms. They can then give their own opinions, as well as learn what future posts should roughly look like.
Start Evaluating Social Media Content Today!
To get started, simply click below, or you can book a one-to-one demo with one of our evaluation experts to ask any questions you may have.
Did You Know...
When combined with our Feedback and Benchmark Tool, you can create the ultimate quality assurance software!
All our products integrate, meaning you can access them all in one panel, making it easier than ever before to get a 360-degree view of how your company communicates to customers and clients.