Customer Service Tools - Aaron's Department

Cxceed – Customer Service Tools

Cxceed’s innovative feedback approach helps identify potential issues between your staff and their communications with clients. By analysing interactions and gathering insights, Cxceed allows businesses to improve customer service, enhance employee communication skills, and create better client experiences.

Forget sifting through hundreds and thousands of conversations – Cxceed will tell you exactly where you need to look.

All of our Customer Service Tools can be found at Cxceed.

Feedback Forms

Send feedback requests for a percentage of your calls, emails, web chats, sales visits or other customer interactions to find out how successful each specific communication was with your customers.

Benchmark Surveys

Find out how your customers truly feel about the service you provide and create a benchmark to measure your future improvements against.

Evaluation Forms

Help your staff improve by highlighting the areas of their conversations which were done well, and the parts which need some improving.

Reports & Analytics

View real-time and historical reports on your conversations and evaluations.

API Integration

Listening to and evaluating a call is easy with PBX integration. Simply click play, pick up the phone, and listen to the call.

Calibration

Achieve consistency throughout conversations by ensuring everybody is following the same vision and company values.

Employee Engagement

Our unique scoring system is transparent and builds trust among team members, making it easier for staff to accept feedback and improve.

Why We Created Cxceed

Sifting through conversations to find potential issues is time-consuming. That’s why we created Cxceed—originally as an in-house tool to identify problem areas in customer communications quickly and efficiently.
It worked so well that we refined it and made it available to businesses looking to enhance their client interactions.

With its unique feedback system, Cxceed helps lower resistance to change, sharpens communication skills, and ultimately improves customer satisfaction.

Visit Cxceed